CG
Clare G

1 reviews | Active since Jun 2015

09 Jul 2019, 12:57

Who can find the missing parcel???

As many others before me I am having a problem taking delivery of an international parcel. The parcel arrived in SA on the 8th June 2019. After spending time at the Johannesburg International Mail Centre it proceeded to the Nelspruit Hub (for a JNB delivery???) and then went through to Wits Pos, scanned in on the 25th June 2019. Everything has now stopped. The receiving post office cannot get it. Wits Pos does not answer phones, Customer Service is always busy so you cannot get through, emails to Customer Service are rejected, emails to Complaints are rejected, calls to the Head Office in Pretoria are dropped. There is no way to contact anybody in SAPO so how are we supposed to find our missing mail.

What worries me is that nobody from SAPO actually reads these posted comments either and myself and all the other people with similar complaints are left high and dry without the parcels ad short of money that was spent to make the original purchases.

I cannot believe how bad the service is. In most places the service received from the Post Office is fantastic except here in SA.

0
Replies (0)