where is my parcels

Hi<br> this tracking number listed below can you give me the SA numbers, which is what happens to incoming number<br> <br> RU***GB it has been at custom for far too long compared to my other items which I have received this week, please inform me of this<br> <br> Im also waiting for RS***NL which I'm told from the overseas company has been at customs for 4 weeks, please inform me of this<br> <br> no one answers the cutomer care line, i have phone the post office customs line , I have two numbers ans no on answers this , what the hell is going on<br> <br> Quintus<br>