SW
Sean W
1 reviews | Active since Feb 2015
23 Feb 2015, 09:23
Where is my parcel
I have two parcels that have not arrived UAPS LK***US and A***CB.I have tried to phone the SAPO and have held on for two hours one time no one will pick up. i have sent a few mails to customer service and they have been ignored.i am sure there reply to this will be the same as all the others i have read, .eg not found on there system contact customer services.
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SA Post Office's replyOfficial
24 Feb 2015, 12:54Hello sean@r,
Thank you for your comment.
We are sorry we cannot trace your item with the number provided; the number doesnt serve as a tracking number but a customs number and the service opted for by sender doesn't include tracking which makes it difficult for us to locate it as such item aren't always recorded on our system.
We were also unable to find any records under your name..It is therefore difficult for us to attribute the reason for non-receipt or delays thereof.
Our apologies for any inconvenience.
Thanks and regards
Customer Services
Thank you for your comment.
We are sorry we cannot trace your item with the number provided; the number doesnt serve as a tracking number but a customs number and the service opted for by sender doesn't include tracking which makes it difficult for us to locate it as such item aren't always recorded on our system.
We were also unable to find any records under your name..It is therefore difficult for us to attribute the reason for non-receipt or delays thereof.
Our apologies for any inconvenience.
Thanks and regards
Customer Services
SA Post Office's reply24 Feb 2015, 12:54
Official
Hello sean@r,
Thank you for your comment.
We are sorry we cannot trace your item with the number provided; the number doesnt serve as a tracking number but a customs number and the service opted for by sender doesn't include tracking which makes it difficult for us to locate it as such item aren't always recorded on our system.
We were also unable to find any records under your name..It is therefore difficult for us to attribute the reason for non-receipt or delays thereof.
Our apologies for any inconvenience.
Thanks and regards
Customer Services
Thank you for your comment.
We are sorry we cannot trace your item with the number provided; the number doesnt serve as a tracking number but a customs number and the service opted for by sender doesn't include tracking which makes it difficult for us to locate it as such item aren't always recorded on our system.
We were also unable to find any records under your name..It is therefore difficult for us to attribute the reason for non-receipt or delays thereof.
Our apologies for any inconvenience.
Thanks and regards
Customer Services