WHERE IS MY PARCEL?????????

I was sent a gift from Australia that was posted airmail on 18 Dec 2018. It arrived in South Africa on 22nd and was at customs for a day. It then went to Johannesburg International Mail Centre and was noted as being in transit there from 27 Dec. The next activity was 10 April 2019, sent to Witpos Mail Hub.

This parcel is STILL sitting there, despite my communication with the manager of the Gallo Manor Post Office. No explanation can be given as to where my parcel is and why it has not yet been delivered.

I know things are slow in South Africa, but this is beyond ridiculous.

WHERE IS MY PARCEL??? WHY DOES IT TAKE 6+ MONTHS TO GET IT TO THE LOCAL POST OFFICE?? CAN I FETCH IT FROM WITPOS MYSELF.

Mail is such a basic service in any country, but here it is a total shambles and the highest form of inefficiency I have ever seen.