Where is my package SAPO!? It has been stuck in JHB for more than a month!!!

Hi there,

This could get a bit lengthy so bare with me. I order a gift box from Vegan Cuts (for my girlfriend) from the states. With that I received a USPS tracking number which on their tracking sites indicates the below:

DATE & TIME STATUS OF ITEM LOCATION July 20, 2017, 6:37 pm Departed JOHANNESBURG, SOUTH AFRICA Your item departed a transfer airport in JOHANNESBURG INTL, JOHANNESBURG, SOUTH AFRICA on July 20, 2017 at 6:37 pm. The item is currently in transit to the destination.

To date I have not yet received any kind of update or confirmation as to where it is, and this is where it gets better.

I decide to call the SAPO customer care line. After 8 min of the dreaded response of "We are experiencing high call volumes"someone FINALLY answered the phone. I gave the tracking number and I swear the response was, '"It is not in South Africa". My god! Where is it then. What the @$#%@$# is this lie I am living then. So I ask the gentleman and he finally gave me the number to customs, ********** . I ATTEMPTED to call twice and both times the phone rang for just of 5 minutes and then drops. Once again I ask myself, ^#^%$$^$$$.

So, my question to the universe is this. Can one individual please be so kind to justify this horrible service and by god please provide me with how long it can take for one package to get from JHB to CPT??????

Thanks in advance.

Regards, Enrico