WHERE IS MY ITEM, YET ANOTHER STRIKE!!!

I am sick of the disgusting \service"offered by the South African post office. My Item which I have emailed the tracking number for 10 thousand times has not moved for 5 days!!!!!! I have paid my postal box on time in full only to see yesterday the the ********* organization CWU are beginning another 6 or longer strike on Monday and are promising this one will be even worse then the last one!!! *** is this being allowed to happen again. I want my item found and I want a FULL REFUND OF MY POSTAL BOX!!!!!! who do I need to contact to get the refund???"""