what delivery?

I went and did some online shopping for the first time with a company based in America, on the website they do explain delivery will take between 10 - 25 working days so I was prepared with that.

I tracked my parcel and this left the country on 09.09.2017 it arrived in Johannesburg on 28.09.2017

I phoned on numerous occassions and my local post office (Durbanville, Cape Town) kept ensuring me that it has not arrived and they were completely helpful, I contacted the Cape Town hub on 17.10.2017 were I was informed my parcel arrived at their office only on 13.10.2017

I kept phoning and phoning just to be told they will give me an South African tracking number. now my parcel arrived on the 13th but was only loaded onto the system by the 18th and still I have not received anything.

I was told to be patient I will have it within the next two weeks? That is unacceptable and absolutely not on!!!!

I want an explanation and more importantly I want my package NOW!