What a joke

After clarifying with the post office they told me both my parcels are ready for collection at Goodwood branch...they assured me. I spent over R100 to get there with a taxi only to be told only one parcel they can find. I then was told to come home download the stupid app that doesn't even work to track where my other item is. I mean why couldn't they check it for me. It is disgusting and I am unemployed and had to ask for money to get there. I am so angry at the pathetic service and waist of money. I want them to find my other package and deliver it to my door