waiting for pascels

ive been waiting since the 16th March for 2 urgent parcels to be delivered to me and everytime i call i get told it has landed at jhb depo but nobody can assist me because they have a 2 month back log and there is no local tracking numbers available yet. when asked when i could expect parcel i was told they dont know what is happening in jhb and there is over 100 000 parcels to check . how can i my urgent parcels delivered ? who can i speak to for answers ?<br>