LB
LEANDRA B
1 reviews | Active since Mar 2015
26 Mar 2015, 14:05
WAITING FOR PARCEL FOR TWO MONTHS
HI THERE, MY PARCEL WAS MAILED FROM LONDON,UK ON 7 FEBRUARY 2015 AND WHEN I TRACK THE PARCEL ONLINE IT SHOWS IT WAS RECEIVED AT JHB 28 FEBRUARY 2015.<br> WHAT IS THE HOLDUP WITH MY PARCEL? WHY IS IT JUST LYING IN JHB 2 MONTHS LATER FOR NO APPARENT REASON? THIS IS APALLING SERVICE. I EXPECT AN ANSWER REGARDING THIS MATTER. MY ROYAL MAIL TRACKING NUMBER IS: RU***GB . CONTACT ME [Email Removed]
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SA Post Office's replyOfficial
27 Mar 2015, 11:56Hello LEANDRABOTHMA,
Your item was received in the country on 28/02/2015 and has been allocated local reference RI***ZA. We do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly sorry for the delay and please allow a little more time for it to be assessed and cleared. Once this process is complete it will then be released and forwarded to your local branch.
Regards,
Customer Service
Your item was received in the country on 28/02/2015 and has been allocated local reference RI***ZA. We do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly sorry for the delay and please allow a little more time for it to be assessed and cleared. Once this process is complete it will then be released and forwarded to your local branch.
Regards,
Customer Service
SA Post Office's reply27 Mar 2015, 11:56
Official
Hello LEANDRABOTHMA,
Your item was received in the country on 28/02/2015 and has been allocated local reference RI***ZA. We do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly sorry for the delay and please allow a little more time for it to be assessed and cleared. Once this process is complete it will then be released and forwarded to your local branch.
Regards,
Customer Service
Your item was received in the country on 28/02/2015 and has been allocated local reference RI***ZA. We do try to deliver all goods within time scales set as according the UPU, however sometimes, orders can be delayed due to circumstances out of our control such in your case , being held a customs.
We are truly sorry for the delay and please allow a little more time for it to be assessed and cleared. Once this process is complete it will then be released and forwarded to your local branch.
Regards,
Customer Service