Waiting almost a month for delivery of paid for

Below is the a copy of the emails I sent the Post Office, besides the countless phone calls I have made I have only had one response from a call centre agent. When I spoke to this agent he said that my parcel would arrive the following Monday. When I asked what the problem was he said that there were delays from JIMC mail Centre. He did not want to go into any details.<br> <br> <br> Hi <br> Below is the email I sent Wednesday last week, below it reads that I should get a reply within 48 hrs. that time has come and gone and there is still no response.<br> <br> From: No Reply [Email Removed] <br> Sent: Wednesday, May 06, 2015 3:02 PM<br> To: Thaamier Misbach<br> Subject: Automatic reply: Order: RC***MY cannot be tracked in South Africa<br> <br> Thank you for contacting the South African Post Office.<br> <br> Our office hours are 7:30 am to 17:00pm on weekdays and Saturdays from 8:00am to 14:00pm, excluding South African Public Holidays.<br> <br> Remember to furnish your tracking number when checking the status of a mail item. <br> <br> We will respond to your email within 48 hours. <br> <br> Kind regards, <br> Customer Contact Center<br> Share-call ***<br> [URL Removed]