Very Rude with a Bad Attitude

I went to the Bluff post office on the 10 June 2015 and experienced the worse service . The staff member Philane who assisted me has a bad attitude. I went to collect my parcel but my nephew addressed it using my calling name instead of the name on my ID. He pointed that out to me and he practically shouted at me that he will have to send the parcel back to the sender to readdress it with the correct name. He does not take time to explain to his customers in a respectful manner that the procedure was not followed. I tried to explain to him that I collected a parcel before with the same details but he just carried on shouting at me as if I was an idiot. Do we as customers have to be treated this way ? He comes across as if he is doing you a big favour .How can the post office employ such disrespectful people to work for them. As I sit here and write this compliant I still cannot believe that I was subjected to an interrogation by the post office instead of it being just another errand in my day. How appalling that somebody at the post office makes you feel this way whereas they should be doing their job ? We pay for the service its not for free!!