Very poor service. No feedback. No urgency. Empty promises.

In November 2019 I sent a parcel from the Free State to a shop in Mafikeng mall in the North West. "It should arrive within 5 working days" they said. October 2020 today, they have failed to deliver, track or return the parcel.

2020 August 31st I send documents to Bloemfontein in a fastmail envelope and I'm again told "+/-5 working days". The mail reached the recipient's address on September 31st. Again they had failed to track or return the mail.

The customer service call center number never gets answered even if you hold for over 30 minutes. Emails are never rep**** to. They do not display phone numbers of their different offices on their website. Not even their parcels offices. Their social media handling agents do not provide feedback. Especially when they've failed to assist.

I write my contract details and those of the recipient on my mails but I never even get contacted by them. Which tells me they have never had difficulty in finding recipients' addresses. The problem is with their offices.

I see many similar complaints in their reviews. Could it be that our mails are being ****** by employees? Could it be that our tax and fees are being wasted on an *********** organization that should rather be fully privatized and that we should support the many companies out there that work hard for our money and never have employees on STRIKES?

I WILL NEVER USE THIS COMPANY AND I WILL ALWAYS RECOMMEND AGAINST IT.