Very poor service

I am really disappointed, angry and frustrated at the South African Post Office. I was sent a registered letter from the UK in November 2020 using Royal Mail. I can track the item up until its arrival in South Africa, then nothing.

I eventually tracked down the South African website used to enter tracking numbers. When I enter on this site, the system tells me that two notifications have been sent to me. This is not true. I have received nothing. It now appears that the letter is being returned to the UK.

When I went into the Randburg branch of the Post Office to enquire why they had not sent out notifications to me as shown on the information I printed (a copy is available if required, including the tracking number). They were most unhelpful and instead told me to phone *** and ask them where the letter is. I have tried many times and the phone is never answered. I have also emailed customer.service (at) postoffice.co.za and have had no response.

Without any recourse, I can only draw the conclusion that the so-called notifications were falsely entered to cover up total inefficiency. Therefore I would advise that you do not even send mail from overseas via registered mail as it won’t reach you. The SA Postal Service does not help at all.

Not impressed