Very poor service
<p>I buy some item online, some I recieved on time good service indeed. my challenge with item which I check online still stucked under transit: </p> <p>PARCEL TRACKING RESULTS</p> <p>Item Number: RS ********** 28CH was last scanned on: 2017/02/02 at 11:24<br />Location last scanned: JHB INT MAIL CENTRE (HUB)<br />Currently has status of: Incomming International<br />TRACKING<br />LINE TYPE DATE TIME BRANCH COMMENTS<br />1 Incomming International 2017/02/02 11:24 JHB INT MAIL CENTRE (HUB).</p> <p> </p> <p>I call yerterday (27 March to this number ********** )and I was assisted by the lady her name (Raylene) I wanted to check the progress and she told me that the item was sent back to Switzerland on the 22 February 2017. and if I as the reasons she completly responded in bold that she dont know what really happened. I am very disappointed with her respond as an e SAPO employee who i think was in the position to tell me exactly what really happen. she request my contact so she can find out from her superiors untill today I have not herd from her as promise.</p> <p> </p> <p>Can anyone clarify the reason why this item was sent back to Switzerland without me knowing as a reciever.</p> <p> </p> <p>I will appreciate SAPO swift response. Thanks </p> <p> </p> <p> </p>