very poor feedback on my complaint

Hi<br> i received feedback from the post office on the 7 of April and then i ask them more or less how long will it still be before i receive my parcel and till today i haven't received any feedback on my question, i even send them 4 emails to customer service and different departments relating parcels but no answered at all. And this parcel has been send in February already.<br> <br> i need to know how long it will still be before i will receive my parcel? PARCEL DETAILS: RI***ZA<br> <br> THIS WAS THERE REPLAY 7 APRIL:<br> <br> SUPPLIER'S RESPONSE Sa Post Office Time and Date 11:04:07 | Tue 7 Apr 15<br> Hello Trudene Nel,<br> <br> Thank you for your comment.<br> <br> Your package was sent to customs for evaluatiom on 30/03/15 with domestic label RI***ZA.<br> It will be forwarded to your local branch once it clears customs.<br> <br> Regards,<br> Customer Service<br> <br> Thanks<br> Trudene Nel