1 reviews | Active since Sept 2013
Very Poor, Couldn't Care Less, Attitude
No wonder my parcel from Japan got here so quick. It fell most of the way.<br> A headphone amplifier- most corners dented, bent, chipped off- aluminium, metal, glass.<br> A Mr Naidoo had called me to say how much I owed the driver in duties so I called him back.<br> Sapo's 1st response: it wasn't well enough packaged. Never mind the \fragile"tape around half the box.<br> 2nd response was to put it all on Japan- and me- to sort out any claim. No offer of assistance whatsoever. Luckily I had checked a bit so asked about the required damage report.<br> Sent to the nearest PO branch \""get them to help you fill in a damage report\"". Guy takes it out of the box and asks \""What's wrong with it?\""<br> 3 people had no idea what to do"
Thank you kindly for taking to leave us this comment.
We are truly apologetic for the level of service experienced. Standard procedure on damaged items is as follows: The damaged item should be left at the post office and the branch manager should give you a form to fill. The form should be forwarded to their Regional Customer Services for investigations. The branch manager should update you in a weeks time when she/ he gets feedback at Regional office.
We'll contact you to attain more details on this issue so to ascertain that training on the acceptance of tampered parcels both local and international is arranged.
Once again,please accept our apology for an inconvenience caused.
Regards,
Customer Service
Thank you kindly for taking to leave us this comment.
We are truly apologetic for the level of service experienced. Standard procedure on damaged items is as follows: The damaged item should be left at the post office and the branch manager should give you a form to fill. The form should be forwarded to their Regional Customer Services for investigations. The branch manager should update you in a weeks time when she/ he gets feedback at Regional office.
We'll contact you to attain more details on this issue so to ascertain that training on the acceptance of tampered parcels both local and international is arranged.
Once again,please accept our apology for an inconvenience caused.
Regards,
Customer Service