Utterly Shocking Service

I have been waiting for a package that was sent via Cape Mail (HUB) since 10 July. Its an urgent package that I need to use to do my work at Multichoice. I have never EVER experience any good service when it comes to using our SA post office services. Its shocking and utterly disgusting. We intrust importer objects and information with this this service and get what in return. SA Post Office needs to start taking action and hire employees who want to work and who does their work effectively and efficiently. I have called 14 times and not ones has the phone been answered. No wonder our country is up to **** if this is the service client/people are receiving.