USELESS USELESS USELESS

i have a parcel which i bought with an option of expedited shipping fine i was able to track to my up until it sent to SA the system ddnt update anymore my parcel is late i've been trying to call SAPO they dont answer my calls they dont respond to emails finally the system update that my parcel is in SA but still no contact what so ever from post office now i had to pay Almost 2000 worth of shipping for a **** service we are getting from post office ... and mind you they still have 5 of my products which i still havent received since may