Useless, Pathetic, ***********!

I have been waiting since December for my parcel. NONE of your phone numbers get answered even after ringing for 45 min to an hour! NONE of mails were responded to! This is a an important and expensive parcel. The incompetence is astounding but then again, what do you expect from a state owned enterprise... Absolutely pathetic. Every single person in SAPO must be fired. Starting at the top.