JD
Jesse D
1 reviews | Active since Apr 2015
20 Apr 2015, 10:05
UNNECESSARY DELAY at customs
I have an incoming parcel (via USPS) that took 4 days to get all the way from America to SA, yet it has been laying dormant at Customs for weeks.<br> <br> USPS tracking number: CJ***US<br> <br> Local tracking number: II***ZA<br> <br> I have tried to phone all the 011 961 *** customs/ems numbers a hundred times, and there has never been a single answer. Is anyone still even working there anymore?<br> <br> I also tried to email [Email Removed] and certain people at [Email Removed] and I always just get the some automated reply of: \Unfortunately there is a backlog in that department
Helpful (0)
Replies (1)0
Replies (1)
SA Post Office's replyOfficial
22 Apr 2015, 10:43Hello Trilithium,
Thank you for your comment.
II***ZA was scanned as received at Cape Mail on 22/04/2015.
A request has been forwarded to the section to have it expidited to your local branch and you may send us a copy of your supplier invoice on ***.
Our apology for the delay and an inconvenience caused.
Regards,
Customer Service
Thank you for your comment.
II***ZA was scanned as received at Cape Mail on 22/04/2015.
A request has been forwarded to the section to have it expidited to your local branch and you may send us a copy of your supplier invoice on ***.
Our apology for the delay and an inconvenience caused.
Regards,
Customer Service
Best regards,
SA Post Office's reply22 Apr 2015, 10:43
Official
Hello Trilithium,
Thank you for your comment.
II***ZA was scanned as received at Cape Mail on 22/04/2015.
A request has been forwarded to the section to have it expidited to your local branch and you may send us a copy of your supplier invoice on ***.
Our apology for the delay and an inconvenience caused.
Regards,
Customer Service
Thank you for your comment.
II***ZA was scanned as received at Cape Mail on 22/04/2015.
A request has been forwarded to the section to have it expidited to your local branch and you may send us a copy of your supplier invoice on ***.
Our apology for the delay and an inconvenience caused.
Regards,
Customer Service
Best regards,