unhappy service

SAPO WITSPOS(HUB) received my parcel RC***ZA from Durbanmail(hub) on the 4th -02-2016 with proper delivery address, they send it out to Rivonia post office instead of Rosebank, i tracking it out Rivonia confirmed that it's in their position that was on the 08-02-2016 of which the online tracking facility shows that it was released from Rivonia on the 08-02-2016 scanned in again at WITSPOS(HUB) on the 9-02-2016 and my parcel is still stuck on the WITSPOS(HUB) to date.<br> My concern is why was it initially sent to Rivonia while it is clearly addressed to Rosebank post office and why was it not taken direct to the correct distributor instead. am unhappy about SAPO service