Unhappy customer.

I understand that during this Lockdown things completely changed to close to not happening but at least communication is the key.I posted a parcel on the 8th July from Cape Town to Bronkhorstpruit up to today it’s still on it’s way and my daughter is been going to the Post Office to check on the parcel.They not even tempting to track on the whereabouts of the parcel.On the 22nd July I made a phone call to the Post office where I posted the parcel to find out about the parcel,I was very disappointed about the service,person I spoke to asked for a Tracking number I gave her and she told me it doesn’t appear on their system but I mustn’t worry the parcel is not lost I must give it another two weeks.I first emailed them but I never got an answer then I called.What is the point of giving me a tracking number if it’s not useful?How is she so sure if my parcel is not lost?Why are they not sending any notification or communicate with us so that my daughter only goes to the Post office when the parcel has arrived?Very disgusted of their poor communication poor service.