Undelivered parcel

Good day,<br> <br> I have sent a parcel (PE***ZA) on the 8th of January 2015. It was last scanned in Germiston Hub on the 12th January at 14:22. The parcel hasn't been delivered to its recipient to date who is in Edenvale. When I call the customer line I am put on hold for minutes on end to a point where I just end the call. I have tried calling several times with no answer. The track and trace also offers no information apart from saying when it was last scanned.<br> <br> Regards<br> RM<br> <br>