Unbelievable customer service response

<p>I ordered an item from TomTop - China. It arrived at Capemail Hub on 24/072017. It is still sitting there. When I phoned the reply was that they cannot tell me how long it will take, it depends on how the staff is feeling (!!!). Could be a day, a month or even more.....It is unacceptable to have a track&trace system which is useless as the items get delivered at the whim of the employees of the Post Office. The customer service is cheeky and uncooperative, as if we are asking them to do us a huge favour and actually do their job.</p> <p>2 x :(</p>