Unacceptable behaviour and service

We experienced such an inconvenience on the 31st of July at the Seadoone Post Office (Shop 27 Seadoone Mall, Seadoone Rd, Doonside, Amanzimtoti, 4126) where we found the doors closed at 1pm. There was ill looking signage on the door indicating to use an alternate entrance, but when we tried to open that door it was closed as well. We then tried to signal the African lady (staff) inside there to please open as it was before the 13:45 time that was indicated on the door, but she blatantly refused to do so. She only came rushing to open the doors when she saw that we were taking pictures of the signage outside (obviously indicating intention to report the matter) and unfortunately couldn’t zoom in close enough to capture them chilling. We then left as it was totally unacceptable and refused to listen to any excuses that she was about to make.

The worst and unfortunate part about this was that my sister wanted to send a job application which she failed to do due to the ill treatment of the South African Post Office staff. Can you understand the negative ripple effect your organisation stands to cause to an individual’s livelihood? Do you understand the repercussions of your staff’s disgusting behaviour of undermining the community in which they are meant to serve? I am absolutely appalled by this to say the least. How many other people are trying to garner resources to afford themselves a better future, but have the South African Post Office as an additional hurdle they have to overcome, over and above their circumstances. I am beyond disappointed and disgusted. There is no way you could ever make up for the potential of my sister’s job application, but I hope for your sake that something is done regarding this complaint and the staff members in question as this is inexcusable.