UK parcel nr. RZ***GB delayed since July.

I've been awaiting a parcel from the UK since July 27, when it was dispatched by my vendor to our country.

It took a month for it to be scanned at the HUB on August 28. Subsequently it was sent to customs on August 31, where it apparently still lies in wait for someone to courier it to my local Post Office.

I MUST have this parcel before 20 September, as I mentioned in my email to the HUB's help desk last week.

I have received neither a reply nor a parcel since then.

This is really ridiculous. I do understand that they deal with a lot of parcels every day, but do they realize that their inept handling of these can have bitter consequences for people NOT receiving it in time?

Their job is ever so important and the responsibility of doing it properly is really essential.

I will continue my enquiry into the matter myself, but would certainly appreciate some help and/or feedback from someone who can offer it.