Tracking of parcel

I received a small parcel from the UK which arrived at the REEDS Post Office in Sep 15. I was unaware of it as we were out of town for a few weeks. When I went to the post box on 22 Oct 15 they told me it hand been sent back. I tried to contact the JHB Hub a couple of times but to no luck, it is impossible as nobody answers the phone.(only the machine). It has been at the Jhb Hub ever since till today (4 months). On 9 Nov 15 I emailed Custom Service and Informed them not to return the parcel to the UK. On 1 Dec 15 I received an email back from ... told me that he has arranged for the parcel to be returned to the delivery office. After a week there still was no change on the system and nothing at the post office. I even had the Valhalla Post Office trying to get the Jhb Hub but also to no avail. On 10 Dec 15 I went to the Hub?? in Jacob Marais Str Pta (next to the Taxi rank) and spoke to ... who said she will sort it out for me ***). I have had no positive feedback from her only that she will get back to me. Which does not happen. Very bad service. Cheryl