Totally frustrating

I have been waiting for my Christmas present since the 24th of November 2021. I have emailed every email address connected to the Post office and Customs, but have never received a reply, not so much as an acknowledgement of recept of the email. Below is the tracking details from the last time that the package was scanned 24 Nov 2021 22:57 Departed. Your item departed a transfer airport in JOHANNESBURG INTL, JOHANNESBURG, SOUTH AFRICA on November 24, 2021 at 10:57 pm. The item is currently in transit to the destination. JOHANNESBURG, SOUTH AFRICA USPS Is my package stuck in transit? Is my package stuck in customs? 22 Nov 2021 23:30 Departed NEW YORK, UNITED