RJ
Rensche J
1 reviews | Active since Oct 2012
04 May 2015, 11:25
Tired of waiting for package delivery
This is the second time I am writing this report. A package LJ ***US was sent to me from USA at the end of February 2015. It left USA on the 1 March 2015 out of Chicago. I have phoned customs JHB and CT. I have emailed, with no response. All I really, really want to know is where is this package???? When will I receive it, if ever???? Should I pronounce it lost/******???? Any help would be appreciated.
Helpful (0)
Replies (1)0
Replies (1)
SA Post Office's replyOfficial
05 May 2015, 09:42Hello RenscheJacobs,
Thank you for your comment.
We have trace your item with the custom number provided and could not find any records on it. A follow up was made further with customs and we have been advised that items with custom labels LC, LJ,LK,LN,LM,LX. are unrecorded parcels . Such items are treated as ordinary mail once they are received in the country and are distributed to our branches without being alloted a domestic tracking number meaning they will not be available on the system thus making it impossible for us to track them from our side. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved items for you.
Warm regards,
Customer Service
Thank you for your comment.
We have trace your item with the custom number provided and could not find any records on it. A follow up was made further with customs and we have been advised that items with custom labels LC, LJ,LK,LN,LM,LX. are unrecorded parcels . Such items are treated as ordinary mail once they are received in the country and are distributed to our branches without being alloted a domestic tracking number meaning they will not be available on the system thus making it impossible for us to track them from our side. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved items for you.
Warm regards,
Customer Service
SA Post Office's reply05 May 2015, 09:42
Official
Hello RenscheJacobs,
Thank you for your comment.
We have trace your item with the custom number provided and could not find any records on it. A follow up was made further with customs and we have been advised that items with custom labels LC, LJ,LK,LN,LM,LX. are unrecorded parcels . Such items are treated as ordinary mail once they are received in the country and are distributed to our branches without being alloted a domestic tracking number meaning they will not be available on the system thus making it impossible for us to track them from our side. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved items for you.
Warm regards,
Customer Service
Thank you for your comment.
We have trace your item with the custom number provided and could not find any records on it. A follow up was made further with customs and we have been advised that items with custom labels LC, LJ,LK,LN,LM,LX. are unrecorded parcels . Such items are treated as ordinary mail once they are received in the country and are distributed to our branches without being alloted a domestic tracking number meaning they will not be available on the system thus making it impossible for us to track them from our side. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved items for you.
Warm regards,
Customer Service