They lost my expensive parcel and the call centre does not care!

I ordered three ShedDefenders for my dogs from the USA. Their service was excellent and I was updated of the progress and can track the parcel until it passed customs and was handed over by DHL to the South AfricanPost Office. BIG MISTAKE. This was on 2 October 2017. Since then nobody knows where the parcel has gone. I did phone the Post Office and the call centre person was quite aloof, could not track the parcel even with the tracking number and the only disinterested answer I got was that there is a "back log"

The supplier let me know that they experience a lot of problems in South Africa with the Post Office service and because the cost is too high to use a courier service for every delivery, they will not be delivering to South Africa any longer.

Unbelieveable South African Post office. I do not have words to express how I feel about your incompetence, lack of interest and bad attitude.