Theft and poor service

<p>On the 22nd December 2016 I went to fetch my parcel of Brazillian weave from post office in khayelitsha, I received an empty bag which I showed the lady that was issuing it to me. She told me to write a formal complaint which I did same time . On the bag it states that 315gm was sent and I only received 0.08gm. I did everything that I was asked to do and was told Speed service would contact me within 48 hours. No one contacted me, I then called post office and spoke to a lady by the name of Julian and explained my frustration she promised to assist me and said she would get back to me in 2 weeks time which she never did. I then sent an email to customer service and was assisted by Nthaniseng Mabongwene whom I also explained what happened and she tried to escape the situation but I managed to threaten her about going to media and exposing her bad service. Nthabiseng Mabongwane then reffered my emails to Nosiphiwo Duna who then apologised and told me she will forward my complaint to speed service. I was then reffered to a lady by the name Portia at speed service complaints dept. she told me she would get back to me in 2 weeks time its now the 3rd of May and still nothing has been resolved. I spoke to this Portia lady and she could or she did not want to bind herself as to when can I expect feedback because she kept on telling me its with high security and I asked If I could speak to this security she said I cannot speak to him or her, I then asked her how long does it take for a case to be resolved she told me 45 days max. I asked on what day is my case on she said Im on day 33. Post office has such bad service and they want people to annoyed and leave their vaulables with them they disgust me and they hire *******.</p>