THE WORST SERVICE EVER

<p>On the 7th of August 2017 at 11:30, we went to Morula View Post Office to withdraw money that i saved since 2015. We were advised that they cannot assist due to the ****** cables, they send us to the Lebanon Branch. They called them to advise them that we are on the way they must prepare money for us. We had to walk there because we had no money for transport and we got there at 14:02, and when we got there we where told the money is ready they are going to assist us. We waited patiently until 14:50, i couldn't wait any longer i had to go to the window and find out what is happening since well no one was advising us what is the delay, that's when we where told that they are waiting for the Call Centre to answer the phone because my account has been blocked. </p> <p> </p> <p>15:00 My husband went to ask again, they asked us to come back tomorrow, we told them we can't because we from Mabopane and we walked all the way, then they said we must wait they will try Call Centre again.</p> <p> </p> <p>15:30 Stupid Call Centre finally answered the phone.</p> <p>15:40 We where advised that the account was blocked due to no signature, meaning we need to fill in another application form in order for me to be assisted, i questioned it why only now when i want to withdraw there is no signature but when i was depositing the money there was no issues. They told me is not their fault it's Ga-rankuwa branch's fault. Please advise how does "FICA" work in this case. </p> <p> </p> <p>After filling the forms they told me they are going to send the email to Sharon Hicosk, we requested them to give us confirmation that Sharon received the mail, they told us Sharon is not answering the phone, and they didn't even try her again cause they said she leaves work anytime. We asked them what time are they closing, they said 16:30 but Sharon left 15:30 what a coinsidance. 16:00 we left without any assistance and they told us they will call us tomorrow at 08:00am and if they don't call before 10:00am i must call them.</p> <p> </p> <p>On the 8th at 09:14 i received no call from Post Office Lebanon, so i called them and i was told that Sharon is not answering her phone since 08:15. Please can someone useful assist me. I am very disappointed with Post Office, i have 2 accounts and my hubby has one with them, which i opened them in 2015 and i have been saving money for my kinds since them. I am going to withdraw all my money and look for another Company to invest my money. Post Office must just fire all their staff members, they are all useless. Now my kids does not transport money due to Post Office refusing to give me MY MONEY. If this matter is not attended urgently, i am taking this matter to the FAIS Ombuds.</p>