cF
craig F

1 reviews | Active since Aug 2009

27 Feb 2015, 08:57

the post office in benmore. kill me now

I'd prefer to renew my car licence at the Sandton City post office but they don't do that anymore, sadly.<br> <br> So it's off the Benmore. Firstly, it took 15 minutes for the staff to realise that none of their computers were working... and another 10 minutes to log in.<br> <br> After 5 years of renewing my licence this way (because have you been to the licencing department?), I'm now told that certified copies of IDs are no longer accepted. It's certified... by the police.<br> <br> I was then told to go to the licencing department if I didn't like it.<br> <br> The look on the post office staffers face screamed \help me - I'm ***********". Could I ask the manager for help? No... she was too busy pacing up and down with her morning protein shake.<br> <br> Honestly the worst experience ever. If this branch closed tomorrow and the staffers were left destitute"

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Replies (1)
SA Post Office
SA Post Office's reply02 Mar 2015, 13:59
Official
Hello craig22,

Thank you for your comment and please be advised that the matter has been reported to our retail section for a follow up and corrective measured and please note that a plea has been made to the branch manager to try and follow up on this matter intensively by observing how her staff deals with customer transactions and act by either training them or by implementing any other intervention.

Please accept our apology for an inconvenience caused.

Regards,
Customer Service