The Poorest service possible !!!
Cresta Post Office has to be the WORST outlet of it's kind in South Africa. There are about eleven service bays, of which MAYBE THREE will be manned. There are ALWAYS staff members (including management) 'floating around' behind the counters and doing NOTHING. Why do PAYING CLIENTS have to spend upto 30 minutes to be served while this shocking display of customer service is being practised ????? I would march them all out of the door and give work to people who show that they WANT to work.
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SA Post Office's replyOfficial
24 Feb 2015, 16:16Hello Bainsey,
Thank you for bringing the matter to our attention.
Firstly I would like to extend my sincere apologies for an uncouth treatment experienced from one of our employees.The behavior of the person involved does in no way reflect the standard to which we hold our employees. While this was extremely unfortunate experience for you, this is not normal practice for the post office .We have escalated the matter to Consumer Services for corrective measures and an agent attending to the matter will contact you with possible feedback.
Once again, please accept our regrets.
Regards,
Customer Service
Thank you for bringing the matter to our attention.
Firstly I would like to extend my sincere apologies for an uncouth treatment experienced from one of our employees.The behavior of the person involved does in no way reflect the standard to which we hold our employees. While this was extremely unfortunate experience for you, this is not normal practice for the post office .We have escalated the matter to Consumer Services for corrective measures and an agent attending to the matter will contact you with possible feedback.
Once again, please accept our regrets.
Regards,
Customer Service
SA Post Office's reply24 Feb 2015, 16:16
Official
Hello Bainsey,
Thank you for bringing the matter to our attention.
Firstly I would like to extend my sincere apologies for an uncouth treatment experienced from one of our employees.The behavior of the person involved does in no way reflect the standard to which we hold our employees. While this was extremely unfortunate experience for you, this is not normal practice for the post office .We have escalated the matter to Consumer Services for corrective measures and an agent attending to the matter will contact you with possible feedback.
Once again, please accept our regrets.
Regards,
Customer Service
Thank you for bringing the matter to our attention.
Firstly I would like to extend my sincere apologies for an uncouth treatment experienced from one of our employees.The behavior of the person involved does in no way reflect the standard to which we hold our employees. While this was extremely unfortunate experience for you, this is not normal practice for the post office .We have escalated the matter to Consumer Services for corrective measures and an agent attending to the matter will contact you with possible feedback.
Once again, please accept our regrets.
Regards,
Customer Service