The more things change, the more they stay the same.

Once again, my parcel has gone AWOL and once again, it is impossible to try and determine its whereabouts. Has anyone actually managed to get through to their "Customer Services"? The other day, I spent about 25 minutes in a queue at a SAPO branch. Their phone was on speaker and they were obviously trying to contact "Customer Services". In all that time, I had to listen to the "Customer Services" message being repeated over the phone over and over again. If a SAPO branch cannot even reach them, what chance do I stand?

The parcel was mailed in Germany on 23/11/2017 and it is (or was) supposed to be handled as expedited mail through EMS, a service for which I paid a premium.

Is it never going to get better? The SAPO slogan is, "We deliver. whatever it takes". Never a truer word has been uttered, because I can testify that it takes, not whatever, but blood, sweat and tears to try and get anything out of them.