The absolute worst

Using this as I cannot communicate with SA post office via email as all of their addresses bounce back, you also cannot submit a query on the website as it does not allow it to go through. The contact centre is full of excuses and vague answers.

My package left the UK on May 31st and arrived at the processing centre over a week ago where it has sat on the same status since. I need this package urgently, I paid for a premium service. None of which means anything to SA post office. I called through today to get an update and to try to expedite the process and was told there is a back log and nothing that can be done. Does SA post office understand they are being paid to deliver services??? The level of service is totally unacceptable, the document I am waiting on is urgent. I need someone to get back to me ASAP. I will continue to complain to the highest levels until I receive the service I have paid for.