Terrible Service (Disc renewal)

On the 19 October 2024, I have visited SA Post Office Boksburg around 11:35 for car license disc renewal on behalf of my wife. I had all certified copies required including an affidavit granting me permission to renew the disc. As I entered the door, I approached security to check which queue to join, A guy (employee) shouted behind the counter, "what does he want?, does he has copies? Security rep**** with confirmation. The guy kept quiet " he was sitting not assisting anyone", then another lady " employee as well, demanded to see the documents to verify - while she was busy with another customer - which was rude by the way. She checked the docs including an affidavit "which clearly stated I am the husband"and asked who's car is it ? I responded. She rudely said the affidavit is incorrect, stating it gives permission but does not state why, therefore they cannot assist. She said I could've ****** the car for all she knows. The branch had no intention of assisting me. They were rude, not helpful, and not caring at all. Now I understand why Post Offices are shutting down, it's poor service, bad treatment of customers and no visible leadership for accountability.