Terrible service compounded by ignoring emails...

I am very unhappy as a parcels I ordered and paid for in September still haven't arrived. I have called the call center on numerous occasions holding on in excess of 30 minutes on each occasion - I have the Telkom bills to prove this - and I get told they can't find the parcels, or one is in the country but it hasn't been scanned in yet so hasn't been allocated a domestic tracking number, the other one has a domesticated tracking number but no one can tell me why it has been sitting at the intl mail hub from the 23 Nov without moving. Each person has a different story. I have emailed my complaint to customer services as well as Dennis Pillay, Amy Govender, Barbara Mfusi, Khanyisile Khanyile, Devan Varden, Yolanda Van Rensburg, Nozipho Mkhize and not one of these have assisted me. Again I have the emails to show this... I would like to know where my parcels are and when I am getting them. RI ********** 48ZA and LB ********** 65SG