Terrible service at Germiston mail center

I have been extremely shocked and disappointed by the personnel of Germiston mail centre, particularly the manager. My parcel arrived at their branch after two weeks of its arrival in SA, the despatch service had already delayed the process. I was on a deadline; I urgently needed that parcel because I was travelling with it. Thank God for a unique angel, Nthabiseng Hani who after I disturb her so much was willing to help the extra mile on behalf of the post office by tracking my parcel and trying to help me get it since I was travelling that same day. The parcel happened to be at the Germiston mail centre, such a good-hearted lady, she assured me that the policy of the post office is customer first. She had no doubt that Germiston will assist me if I follow procedures of payments etc.

I left work, from Midrand all the way to Germiston and they had no electricity. I explained my situation to the lady “manager” who with extreme arrogance and not carrying about the delay I already encounter that I had important staff in the parcel I needed for my trip that same day…. She refused to help because there was no electricity, by God grace electricity came back, parcel was found but she refused to release the parcel because price was reassessed. She refused to see my original invoice on which reassessment was based and just decided to keep my parcel. It was one consignment on which I already paid R4000 for first package, the only extra item in the box was a $10 t-shirt so this box was not supposed to be charged, everything was a consignment; this lady didn’t even ask me to explain, she didn’t even come speak to me. Her agents just inform me that she refused to release my parcel.

I believe a customer service has to care about the customer and have a level of humanity, I had all evidence and I had not done anything ********** that she can prove but she made me loose the point of having had that box shipped to me in the first place for her personal ego. She is unqualified to lead a team and preserve the image of post office. Up to today more than 4 weeks now I still haven’t received my parcel.