Terrible service and communication

I ordered an item from America in the middle of October, the parcel arrived with SAPO on the 16/11/2021, The parcel left customs and is in transit to PE since the 29/11/2021.

I have called, emailed and reported them to ICASA multiple times because I cannot even get an answer as to where the parcel is or why its taking so long. I could have walked my parcel from JHB to PE quicker than it has taken them to get my parcel here. I am tired of begging for information. They cannot even advise what my customs on the parcel is.

Complaining on here seems like a waste of time because no one can hold SAPO or even ICASA accountable for their lack of service, no one can touch them. They can do whatever they want and we just have to deal with it.

It is appalling, and honestly makes me sad because the people that use SAPO for the most part are people that cannot afford to use expensive courier companies and they just get taken advantage of. I for one, saved up to buy the item that I did and it is this first time ever that I have ordered something from America, because its a luxury that I cant really afford, and now it seems like a waste because where do I claim my money back? Money that I could have used for food or electricity for my family.