Terrible service

I am totally disappointed, concerned and disgusted I was sent a Christmas gift from an American friend. The parcel can be traced until the 24th of November 2021 at the Johannesburg international Airport, after this NOTHING! I have emailed both the customer care numbers that is provided on the post office website, numerous times, to no avail. Emails do not even get acknowledged! I have emailed the Johannesburg international Airport email connected to parcels with the same results. I have tried the post office Facebook site and received no help. Phoning customs is useless as they do not answer or you get an automated voice saying that agents are not available. PLEASE HELP. HOW CAN I FIND MY PARCEL OR MUST I ASSUME THAT IT WAS LOST OR ******? Is there Anyone willing to help me find my parcel. I am at wits end. THIS IS A VERY BAD EXAMPLE TO SENDERS FROM OTHER COUNTRIES AS TO THE SAFE AND SECURE HANDLING OF PARCELS