TERRIBLE POST OFFICE SERVICE!!!!!!

I have not received any feedback with regards to a parcel I sent on 09 June 2018.

I have sent numerous emails and called various branches for assistance with no success. I have made it clear how important this package is.

I was the one who posted the package from Gallo Manor Post Office

I got in contact with the Customer Service Centre for 2 days as well as the Gallo Manor Area Manager.

Customer Centre said that there was a go slow at the Witspos HUB and a back log, but I was never informed about this when I posted the package.

The lady who booked the package told me the package would take 4-6 working days.

Gallo Manor Post Office claim that they have no idea about the go slow or anything happening. I have all the call recordings and emails.

I find this service really terrible. There is absolutely no communication within the organisation and as a result bad service from the branches.

I made it clear that this is a very important and urgent package and needs to be delivered ASAP.

There is a whole lot of blame casting from but nobody takes responsibility. Terrible terrible service. I'm very disappointed and disgusted.

How can we entrust SASSA dependents to this kind of service?????