Terrible Customer Service

<p>My Parcel is sitting at customs for the past 3 weeks, i sent an invoice and was advised my parcel was cleared and i would receive delivery last week. still i am waiting with no one getting back to me to let me know what is going on. I call the call centre which is useless as you stay on hold for over 45 mins, this is terrible customer service , My Tracking Numbers EC ********** 59US/ EE ********** 06ZA.</p>