Terrible Customer Service

I would like to formally report the Branch Manager of the Pinegowrie Post Office. Since mid-December, we have been struggling to access funds from our joint account, we have been trying to withdraw our funds without success.

Initially, we visited the Cresta branch, where we were referred to the Pinegowrie branch for further assistance. We submitted the necessary application to withdraw the funds and were advised to wait a few days. We then received a call during working hours, but no clear explanation was given to inform us that if we did not come in on the same day, the funds would be sent back. Unfortunately, since then, we have been unable to access our funds.

Earlier this year, I followed up at another branch to check if we could reapply, and we attempted to do so at Highlands North. However, we were informed that the account had been closed with our funds still in it, and were once again referred back to Pinegowrie.

I have tried calling the Pinegowrie branch multiple times, but no one ever answered the phone.

Could you kindly intervene and assist in resolving this long-outstanding issue?