SYSTEM ERRORS AND LACK OF PERSONEL

I refer to a previous complaint concerning my postal box. The response I got was that my mail was delivered to my house ONCE, I was called by an employee saying she will verify their records and they will resolve my locked postal box. Needless to say the situation is STILL unresolved. Today I tried to trace a parcel send to me from Johannesburg phoned SAPOS CUSTOMER CARE LINE 10 TIMES, Garsfontein Postoffice NO ANSWER ANYWERE...GARSFONTEIN'S TELEPHONE STAYED ENGAGED THE WHOLE DAY...so the phone was of the hook...pathetic to say the least...maybe they should follow Telkom and retrench half of there staff so that the other half could do work and not idle around. Is this CUSTOMER SERVICE??? The answer is NOOO.....What does SAPOS react to concerning unhappy customers...clearly a cold shoulder...and we will look into it.....hoping \forget"about it..... """