Stuck Postage and Pathectic customer service.

<p>My name is Cheryl and i had a postage sent to me on the 9th of november 2016 from Durban Post office. It says on the postal tracking system that the package had arrived at Witposhub office on the 11-11-2016 and in transit. Its is now the 22-11-2016 and i still havent recieved anything, what i find more appalling is that the customer service line number provided on the website, which i have tried calling serveral times, constantly rings and NO ONE ever picks up. How are we as customers suppose to get proper feedback and information on our parcels/packages if no one in cusomer service even picks up the phone.</p> <p> </p> <p>This is honeslty such terrible service and im sure many south africans share my sentiments. Parcel number PE ********** 26ZA.</p>