Stuck at International Hub

I am awaiting an incoming international parcel (RT***HK/RI***ZA).<br> <br> For the first 30 days tracking seemed to be normal. My package got shipped to the Linden office, eventhough I do not live close to that area, just to be sent back to the Int Mail hub where it has been dormant for almost 10 days.<br> <br> How do you send it to the incorrect post office in the first place, and why is it stuck at the hub for so long?<br> <br> The customer care center was quite helpful, but as soon as I try to phone customs they cut the call after a prolonged period of waiting.<br> <br> I need to know why there is a hold up, or if I can at least go pick it up at the Int hub.