******/Lost Package they want me to die over

Lost/stole my package at the beginning of November 2020. An international package that cost me a fortune and was very important for my career. The theft/loss of this package has caused me such a massive problem and may cause me to lose an important client and damage my professional reputation. Completely unacceptable. They've been giving me the run-around since then and no one can even give me a proper answer. They keep passing the blame and then just ignoring me and giving me lies instead of information. I honestly don't know how they continue to get away with *****ing and losing things that belong to other people?!

They told me they won't give me information on how to claim from them for the package because I must get that reimbursed from the company that did the transport from the USA to SA. This is utter nonsense because that company (USPS) completed their portion of the transport successfully, quickly, and without any issue at all. It only went wrong after USPS handed my package over to SAPO. So they're clearly at fault and responsible for resolving this issue. But they refuse to refund me or even tell me how to lodge a claim.

Now they're trying to force me to go into a branch even though I've repeatedly told them that I have a compromised immune system and catching the virus would likely kill me. I'm not at all ok with the SAPO wanting me to literally risk my life to try and sort out an issue that A) should never have happened and B) they should have rectified months ago. It is not worth dying for but they need to take care of their responsibilities and sort out their messes.