****** Parcel, no response within 48h

I would like to know what the status of this package is, since it was sent on 5 Jan 2015 and has no tracking available in the destination country.<br> <br> Tracking code: CN***ZA<br> <br> If it is not confirmed ******, please let me know after what duration it can be assumed ******.<br> <br> Also in the case of a package being confirmed ******, please let me know what amount I may claim from SAPO?<br> <br> I lodged above complaint on 28/04/2015 and received a notification that I would receive a response within 48hours. This did not happen.